Privacy Policy

This Privacy Policy describes how Sikgen Technologies ("Sikgen AI", "we", or "us") collects, uses, and protects information about institutions and their users when they access our platform at https://sikgen.ai.

1. Data we collect

• Institution account data: Name, email, phone, organisation name provided during registration.
• Student data: Name, email, progress records, and exam attempt data provided by the institution or directly by students enrolled by the institution.
• Course content: PDFs, documents, and media uploaded by institutions for AI indexing.
• Usage data: Log data, page views, session duration, and feature interactions used for platform improvement.
• Payment data: Billing information processed via our payment provider (Razorpay/Stripe). We do not store raw card numbers.

2. How we use data

• To deliver and improve the Sikgen AI platform features described at https://sikgen.ai/product.
• To provide AI tutoring and question generation grounded in your institution's uploaded content.
• To send transactional emails (onboarding, exam reminders, performance alerts) as configured by the institution.
• We do not use institution content or student data to train general AI models.

3. Data sharing

We do not sell personal data. We share data only with sub-processors required to deliver the service (e.g., cloud hosting, payment gateway, email delivery), each governed by Data Processing Agreements.

4. Data retention & deletion

Student and content data is retained for the duration of the institution's active contract. On contract termination, data is deleted within 30 days of a written request.

5. Your rights

Institutions and their users may request access, correction, or deletion of their data by contacting support@sikgen.ai.

6. Contact

Sikgen Technologies · Chennai, Tamil Nadu, India · support@sikgen.ai